Customer Care Policy

All of our guarantees are insurance backed by our Accredited status with Worcester Bosch.

In the unlikely event of a complaint arising, Mike Couldry Plumbing and Heating Ltd shall

• Document any complaints received from Customers in a written complaints log and retain this information for a minimum period of 2 years.
• Acknowledge a course of action to the Customer within 28 days of any complaint.
• If agreed by the Customer, carry out any remedial action within 8 weeks from the date of the Customer agreement.
• Try our best to settle any complaints amicably with the Customer.
• Offer Customers full details of why a complaint may not be upheld if relevent.
• Complaints – Where we cannot resolve any complaints using our own complaints procedure, as a Which Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/.